Amanda Dixon, RN
Laura James, RN
Rose Knapik, RN
It’s human nature: people like to complain. But for one Florence couple, they did the opposite.
Lori Doppman sent an e-mail to Cooley Dickinson Hospital to praise the doctors and nurses that provided care for her husband, Pete, in late February. Lori wrote, “people are quick to report complaints, so I wanted you to know we appreciate the courteous, professional, and kind care we received from your staff.”
The Doppman’s Story
Pete was born with a genetic blood disorder that means his blood lacks the ability to clot. So, when his blood vessels are injured, he starts to bleed.
Such was the case following a visit to his dentist; Pete started to bleed from his gums. And the bleeding didn’t stop. Pete and Lori went to Cooley Dickinson’s Emergency Department.
“We were seen quickly, and the staff were wonderful,” recalled Lori. “He was anxious. The doctor and nurse made Pete comfortable and put him at ease.”
In concert with Pete’s Hematologist, George Bowers, MD, Emergency Department Physician Robert Sills, MD, ordered a three-day course of intravenous medication that would help boost what Pete’s blood lacked, a clotting agent called von Willebrand factor. Normally, it acts like glue to help small blood cell fragments called platelets stick together and form a blood clot.
Because of the blood disorder, Pete needed medicine to increase the amount of von Willenbrand factor and factor VIII, another important protein, to help his blood clot.
While Pete’s blood disease is somewhat common, it’s a nuisance and requires Pete to be vigilant and careful. According to the National Heart, Lung and Blood Institute, VWD is usually more common and milder than hemophelia, another bleeding disorder, and occurs in about 1 out of every 100 to 1,000 people.
Excellent Nursing Care
After receiving the first dose of medicine in the Emergency Department, Pete returned to the hospital’s Day Stay Unit, a place Pete “had been numerous times before” to get the second dose.
Day three of his treatment fell on a Saturday. Day Stay was closed. Lori said “we were a bit nervous” that Pete would go to another unit, Critical Care, to get the medicine.
Critical Care Nurse Amanda Dixon was Pete’s nurse. Dixon “asked lots of questions and listened to our concerns,” said Lori.
“I was honest with Pete,” recalled Dixon. “I explained the process might take a little bit longer and I wanted him to know why. This set him at ease.”
After the third dose, Pete’s bleeding had not stopped. Hematologist Bowers instructed Pete to return to the CCU for a fourth and final dose Sunday.
Dixon requested Pete return to Critical Care “as she knew the routine now, and that it would be more convenient for my wife and I. Her co-worker, Laura James, was also wonderful. Our visits could not have gone better,” said Pete.
Emergency Department Care Manager Rose Knapik, RN, coordinated Pete’s care from the Emergency Department throughout the hospital.
Added Knapik, “Hospitals can be scary places, especially if you are sick. It is our job to provide an extra level of care and to be a support system for all patients.”